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Frequently Asked Questions
Please see below for answers to common questions from customers.
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1. What is M.A.P Mindset Co.?
We’re an online store offering beautiful affirmation jewelry that inspires self-love, confidence, and a positive mindset every day.
2. What is affirmation jewelry?
Affirmation jewelry features uplifting words or phrases that remind you to stay positive, strong, and focused on your goals.
3. Who can wear affirmation jewelry?
Anyone! Our jewelry is perfect for women, men, teens—anyone who wants daily motivation or a meaningful gift.
4. Do you offer gift packaging?
Yes! All orders come in elegant packaging, ready to gift to yourself or someone special.
5. What materials are used in your jewelry?
We use high-quality stainless steel, gold plating, and hypoallergenic materials that are safe and long-lasting.
6. Will the affirmations fade over time?
Nope! Our engravings are deep and designed to last without fading or rubbing off.
7. Are your products waterproof?
Yes! Most of our pieces are water-resistant, so you can wear them daily with peace of mind.
8. Can I customize a piece with my own words?
Coming soon! We’ll soon offer custom engraving options—stay tuned or sign up for updates.
9. Where do you ship from?
We ship all orders from within the United States for faster delivery and reliable tracking.
10. How long does shipping take?
Most orders arrive within 3–7 business days after processing. You’ll get tracking info as soon as your order ships.
11. Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders over $50.
12. Do you ship internationally?
Right now, we only ship within the U.S., but we plan to expand soon.
13. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other secure payment options.
14. Can I change my order after placing it?
We start processing orders quickly, but contact us ASAP and we’ll do our best to help.
15. How do I use a discount code?
Enter your discount code at checkout. You’ll see the new total before placing your order.
16. Do you charge sales tax?
Yes, sales tax is applied based on your shipping address in accordance with state laws.
17. What’s your return policy?
You can return unworn items within 14 days of delivery. Contact us to start a return.
18. Can I exchange a product?
Yes! If you need a different size or style, reach out and we’ll help you with an exchange.
19. My item arrived damaged. What should I do?
We’re so sorry! Contact us with a photo and we’ll send a replacement right away.
20. How long does a refund take?
Refunds usually take 5–7 business days after we receive and inspect your return.
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